Terms and Conditions

Terms and Conditions

1. Definitions
   “The Company” refers to Juno Hire Limited.
   “The Customer” refers to any individual, company or organisation hiring Goods from The Company.
   “Goods” refers to all items hired by The Company to The Customer.
   “The Contract” refers to any written or verbal agreement between The Company and The Customer for the hire of Goods and/or services.
2. Orders & Contract Formation
   2.1 A contract is formed once the quotation has been accepted (in writing or verbally) and these Terms & Conditions have been agreed.

2.2 Goods are not reserved until payment has been received in accordance with Clause 3.

2.3 The Company reserves the right to amend or withdraw a quotation at any time prior to payment being received.

3. Payment Terms
   3.1 Full payment of all hire charges, transport fees and associated costs must be received no later than 48 hours prior to the scheduled delivery date, unless otherwise agreed in writing.

3.2 The Company reserves the right to withhold delivery or collection of Goods if payment has not been received in full.

3.3 All invoices must be paid in full without deduction or set-off.

3.4 If payment is not received by the due date, The Company reserves the right to:

Charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998
Recover reasonable costs incurred in recovering the debt
Suspend or refuse future bookings

3.5 The Customer remains liable for full payment of all Goods and services supplied, regardless of whether the event has taken place.

4. Hire Period & Responsibility
   4.1 All Goods remain the property of The Company at all times.

4.2 The Customer is responsible for the Goods from the point of delivery until collection.

4.3 The Customer is responsible for safekeeping, proper use, and protection of the Goods throughout the hire period.

4.4 No reductions or refunds will be made once the hire period has commenced.

5. Damage, Loss & Insurance
   5.1 The Customer is responsible for any loss or damage to Goods beyond reasonable wear and tear.

5.2 The Company reserves the right to charge for repair, cleaning or full replacement where necessary.

5.3 The Customer is responsible for insuring the Goods against loss, theft or damage.

5.4 In the event of total loss or irreparable damage, the Customer shall pay the full replacement value plus hire charges.

6. Use of Goods
   6.1 Furniture must not be moved, dismantled, modified or stacked without prior permission from The Company.

6.2 Any protective coverings provided must be reapplied prior to collection.

6.3 The Company accepts no liability for injury or damage caused by misuse of the Goods.

7. Delivery & Collection
   7.1 The Customer must ensure safe, suitable and sufficient access for delivery and collection.

7.2 A suitable parking arrangement must be provided. Any penalties incurred will be passed to The Customer.

7.3 If access is not available at the agreed time:

First 30 minutes: no charge
Thereafter: £20 + VAT per 15 minutes
Maximum: £80 + VAT per hour
7.4 The Company is not liable for delays caused by circumstances outside its control, including traffic, breakdowns or force majeure events.

8. Customer-Supplied Crew
   8.1 Where the Customer provides their own crew, they are responsible for ensuring sufficient, capable personnel are present at agreed times.

8.2 If no crew are available on arrival:

The Company’s team will not be required to complete the work alone
Delivery/collection may be delayed or aborted
Additional charges will apply

9. Self-Collection & Third-Party Transport
9.1 Where the Customer collects or arranges transport:

Full responsibility transfers to the Customer upon collection
All Goods are checked prior to release
9.2 Any damage during transit is the Customer’s responsibility, including where third-party couriers are used.

10. Cancellations
    10.1 Once the quotation is accepted, the following cancellation fees apply:

Upon booking: 25% of total hire charge
Within 14 days of delivery: 50%
Within 48 hours of delivery: 100%
10.2 Cancellation must be confirmed in writing.

11. Returns & Non-Return of Goods
    11.1 Goods must be available for collection at the agreed time and location.

11.2 If Goods are not returned:

The Company may charge additional hire fees
After 7 days, the full replacement value may be charged

12. Additional Charges
12.1 The Company reserves the right to charge additional fees for:

Failed deliveries or collections
Incorrect information provided by the Customer
Re-attendance or redelivery
Excessive cleaning or damage

13. Complaints
13.1 Any issues must be reported:

While the team is on-site, or
Within 12 hours of delivery
13.2 Claims made outside this timeframe may not be accepted.

14. Liability
    14.1 The Company shall not be liable for:

Indirect or consequential losses
Loss of business, revenue or reputation
14.2 The Company’s liability is limited to the value of the hire contract.

15. General
    15.1 Any waiver of these terms applies only to the specific instance.

15.2 All dimensions and specifications are approximate.

15.3 These Terms & Conditions are governed by the laws of England and Wales.